Frequently Asked Questions About These Terms
No. You may only operate one active account. If we find duplicate accounts registered to the same person or payment method, we will close all but the first account created and may withhold funds pending investigation. This rule helps us prevent fraud and maintain fair play for all players in Makassar and across Indonesia.
Contact our support team via live chat or email with your username and registered phone number. We'll verify your identity and send a password reset link to your registered email or phone. Do not share your account details with anyone, including our staff — we never ask for passwords via email.
Your funds are held in segregated accounts and remain yours. Where local law permits, we return all balances to your original payment method or a method you specify. We maintain insurance and dispute-resolution processes to protect player funds in the event of platform changes.
You agree to follow all rules on this page, including fair play, no multi-accounting, and truthful account details. You also consent to our use of cookies, data retention, and account verification processes. You can review these terms anytime in your account settings.
Yes, we may update these terms to reflect new legal requirements or platform changes. We'll notify you by email at least 14 days before changes take effect. Your continued use of your account after the change date means you accept the updated terms.
You can close your account anytime via your account settings. Your remaining balance will be returned to your registered payment method (DANA, OVO, GoPay or QRIS) within 3 business days, minus any outstanding disputes or chargebacks. Closed accounts cannot be reopened — you must create a new account if you return.
Submit complaints via live chat or email within 30 days of the incident. We investigate using game logs and random-number-generator reports. If we find an error, we correct your balance. If you disagree with our finding, you may escalate to our disputes team for independent review.
